How long does it take for an order to ship out?
→ Orders take up to a week to ship out, two at the most.
How long will it take for my order to arrive?
→ Most orders I ship arrive within two weeks, at most three. International customers, please understand that I won’t be able to account for any customs delays that may occur.
Can I have tracking on my package?
→ Yes. But you will need to arrange the tracking with me separate from your order, message me directly on any of my socials with your name and address.
Why isn't tracking included?
→ Shipping from New Zealand is expensive, and tracking can range from $10 extra to $50 depending on the items shipped.
Can I return a product?
→ No, there are no returns or exchanges after the product is purchased.
Damaged products / Replacements
→ If your product arrives damaged, send me photo evidence and I will send a replacement.
Lost products
→ If the item has no tracking, I won’t be able to compensate for the lost items.